SUPPORT

Keep the color moving.

Help with video import, grading, portrait finishing, LUTs, and export.

Before you write

Include your device model, system version, clip format and length, the step that failed, and what you expected to happen. A screenshot of the app is helpful. Do not attach private footage unless it is necessary and you are comfortable sharing it.

Common questions

A video will not open

Confirm the file plays in the system media app and that enough free storage is available for a working copy.

An imported LUT looks wrong

Use a standard text-based .cube file. If the source LUT expects a particular color space, convert it before import.

No face is detected

Use a frame where the face is visible, then run portrait analysis again. Very brief, obscured, or highly stylized faces may not be tracked.

Export is interrupted

Keep the app active, connect power for long clips, and leave enough free space for both the source and finished copy.

Contact

Email support@bne.to. We normally reply within one business day, Monday through Friday.